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5 questions to tell you about our Quality, Innovation & Processes Manager.

1. Tell us about your role in AZ InfoCollection
My role in AZ InfoCollection is Quality, Innovation & Processes Manager.
I work to support the growth of the group, which in recent years has achieved amaizing objectives and results, with processes that are more effective, structured and with a growing output.
The use of technology, the inclusion of talented young people with a new vision, a constant update on what is happening in the market are increasing the engine power of our Group and allow it to be a unique in the player in Italy.
My role is therefore evolving each day to achieve multiple goals that can change every day in a very dynamic market.

2. What are the main changes on the management systems of AZ InfoCollection?
AZ InfoCollection in the last two years has invested significant financial resources in the different business units: the technology is already present, and therefore the future will also rely on this.
The development of management systems, that I manage personaly, is focused on a proper and safe operation processes to support massive data management and be also customizable, in all my projects the basic rule is “simplicity”.
Simplicity in the business service means high standards: speed, transparency, possibility of understanding, dialogue and control.
Here this is the direction in which we are moving.
We are ready to launch a new digital sistem, developed in house, to support the new positioning of the group in the credit management, giving interfaces with ongoing dialogue with our customers.
A true wonder that will help us to evolve in relation to all those clients who entrust us with the management of their portfolios.

3. How a proper process management is increasing the company’s performance in your opinion?
I believe that every action , process , decision can and should be detected and measured.
The KPIs should be modeled on the basis of reality and the purpose for which they are created.
Clearly they can not and must not be only economic and financial performance indicators. Customer satisfaction, reputation, ethics, reliability, for example, are important objectives and also key to reach excellent financial results. Therefore I consider sustainable in the long term only an organizations that focus the greatest attention to the proper management of the processes. And AZ InfoCollection does it.

4. Describe your approach in 5 words
Focused: the respect of the times in the projects and processes is essential.
Collaborative: I firmly believe in the team spirit so I direct all my activities to the maximum sharing
Purposeful: the critical issues exist to be overcome and different eyes help to find new ways and solutions
Resolutive: if it is true that for every problem there is a solution, then just find it and the results are achievable
Versatile: I am convinced that there is not only one way, method, model for doing things. Counting on a team of people means being able to draw on the wealth of each one and lowering the risk of making mistakes.

5. The big data are the focus of debate at the moment, how AZ InfoCollection is moving in this direction?
Our Group is constantly engaged in integrating big data management with micro data management in internal processes. We have a powerful database, we have a knowledge of over 40 years of field work and we know where we want to go. These are all levers and business variables not trivial, which represent a barrier to entry and growth for most of competitors.
I think we really have all that we need to build something unique, it’s up to us as managers to be able to do so.
And I am confident that we will succeed.

We have asked to our Sales Director to tell his story in five questions.

1. What is your role in AZ InfoCollection?
I am the sales manager of AZ InfoCollection in the credit management unit.
My job is to support business growth in the credit management market, producing new combinations of product to new market segment. I am also committed to speed up the enlargment of the credit servicing BU in AZ InfoCollection.
In addition, the business development plan of the group is so challenging as to require a commercial coordination figure with a guaranteed high committment in oversight all activities to devote more focus to strategic ones, which at this stage are key for the company.

2. Tell us a brief of your previous experience
Before joining AZ InfoCollection I had commercial positions in companies linked to the world of credit, first as a Relationship Manager in the UBI Bank where I worked for several years on corporate portfolio management, then in GE Capital where I worked for nearly five years in origination of factoring operations before moving to the world of credit insurance and collection at the Atradius Group. In recent years, particularly from 2010 onwards, I focused on commercial activities on behalf of the company Ribes Spa with functions of commercial responsibility for the Corporate area.

3. What did you find in AZ InfoCollection that you did not expect ?
I found very enthusiastic people with a lot of ideas. I have also found a strong focus on innovation and a strong desire to grow . An excellent team , both personally and professionally .

4. What do you like about your job ?
The ability to interface with partners of excellent quality, from different backgrounds , with whom create relational synergies, exchange ideas and points of view on market trends. I love to create and develop innovative projects and the opportunity to exploit wide-ranging expertise in the field of credit.

5. What do you think are the winning aspect of AZ InfoCollection vision in view of a very lively market?
Producing information to profile debtors and to exploit them to increase collection efficiency and the entire performance of the managed portfolio, is certainly an important competitive advantage that few other players can match.
The ability to operate as a full credit servicer that has the power of infoproviding in its historical core business and is able to directly manage the entire credit process is a strength that characterizes us.
We have also structured our operations to be higly competitive, flexible and fast in the market. But the aspect that really sets AZ InfoCollection is the ability to enhance the customization of solutions around the needs of the client, to accept challenges that others do not accept, with a view of sharing the risks in challenging projects, which in the medium term will be winning.
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